What We Support
- Delivery problems, including a license that has not arrived in your portal account.
- Broken, missing or corrupted files.
- Faults where a product does not behave as its product page describes.
- Installation guidance for the resource itself.
- Livery templates for police vehicles, available on request through Discord.
What We Do Not Support
- Personalised handling files or custom driving behaviour.
- Bespoke edits, reskins or made-to-order modifications.
- Framework-specific scripting, dealership or garage integration on your server.
- Conflicts caused by third-party resources, or by edits made to our files.
- General server administration, hosting or database problems.
Before You Open a Ticket
Please check that your server build meets the requirement listed on the product page, that the resource is started correctly in your server configuration, and that the issue still occurs with other resources disabled. The preview video on the product page and on our YouTube channel shows how each product is meant to behave. Our Showcase Server offers the same in game when it is online.
How to Get Help
Open a ticket on Discord and include your order number, the product name, what you expected and what happened, plus any relevant console output. Email support is available at tt1.modz@gmail.com.
Response Times
We aim to respond within 48 hours. Delivery and licensing problems are treated as priority.
Recommended Setup
For full siren and lighting behaviour on police vehicles we recommend installing the lux_vehcontrol-WMServerSirens script. It is a third-party resource and is not maintained by us.